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• Charging the program for time a voucher child was not cared for at the approved address; • Charging families for any liquidating damages or overages owed by the program. If termination action is taken, families will be advised to choose another eligible provider immediately. Reimbursement will cease upon termination of the program. PROGRAM APPEALS If you object to this action of decertifying your ability to participate as a child care provider in the CCDF program, you are entitled to file a written request for an administrative appeal to the following address within thirty-three (33) days after receipt of the letter, pursuant to the Administrative Adjudication procedures established under 470 IAC 1-4:. You may be provided with the opportunity for an informal meeting with the Division. The operator of the child care program must request the meeting within ten (10) working days after the receipt of the notice. If you would like to schedule an informal meeting, a written request, separate from the appeal, should be directed to:

Family and Social Services Administration Office of Early Childhood & Out of School Learning 402 West Washington Street, Room W-362, MS-02 Indianapolis, IN 46204-2739 Attn: Pam Roadruck

LIMITATIONS OF APPEAL If a program misses the timeline, the right to appeal is forfeited. All appeals sent by program will be counted as sent on the date as postmarked. All dates on responses by the state will be counted as sent on the date as postmarked.

Payments will not be made during the appeals process. Any families assigned to your program will be notified by the local eligibility office to choose another Eligible Provider. AUDITS AND INVESTIGATIONS As an eligible program, you are subject to random audits. When programs become certified, they agree to allow access to the program by any representative of FSSA. This consent includes FSSA Field Auditors. These auditors are responsible for determining if appropriate reimbursement has been made to eligible programs for providing services to eligible children. To make this determination, FSSA Field Auditors may conduct on-site inspections. These inspections will include viewing and copying, or requesting copies, of the alternate written attendance documentation. FSSA audits may also include desk audits of the electronic attendance of enrolled families and payments made to programs.

Auditors for the state will monitor attendance data submitted through the provider portal for discrepancies. Providers are still required to keep their back-up attendance method (e.g., CCMS, electronic tracking, paper attendance) for licensing and auditing purposes. Providers should expect to maintain these records for at least three (3) years. REPAYMENTS AS A RESULT OF AN INVESTIGATION If an audit of the program’s records indicates receipt of an ineligible reimbursement, programs will receive written notification of the intent to collect repayment. The notification will inform programs of their right to appeal.