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CCDF POLICY AND PROCEDURE MANUAL Effective 10/14/24. 45

STEPS FOR AN ACTIVE APPLICANT OR CO-APPLICANT TRANSFERRING TO ANOTHER COUNTY

When an active Applicant and/or Co-Applicant moves to another Indiana County, they may transfer their services to their new county of residence.

When an active Applicant or Co-Applicant notifies the Eligibility Office in their prior or new county of residence they are moving or have moved, the following actions should be taken:

STEP 1 The Eligibility Office will update the Applicant’s new mailing address. No written verification is required.

STEP 2 The Eligibility Office initiates the transfer by using the county transfer option in the eligibility software, select the new county of residence from the drop down and specify the date the transfer is to occur. This date must be a future date. If the move date is in the past, the first available date should be selected.

STEP 3 If requested, the prior or new county’s Eligibility Office shall complete a provider change using the provider information page provided by the Applicant.

STEP 4 If the Applicant or Co-Applicant does not have a service need, transitional care will be made available.

PLEASE NOTE: • If the notification is received with the reauthorization information, the documents will be scanned into the eligibility software for the new Eligibility Office to process, unless the packet is received the week of the subsidy ending, then the prior Eligibility Office should process the reauthorization and transfer.

• If the notification is received and the case is in a partial status, the Eligibility Office in the prior county will terminate the case and notify the new Eligibility Office, if applicable. The Eligibility Office in the new county will create a new case and move to active.