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CCDF POLICY AND PROCEDURE MANUAL Effective 10/14/24. 42

2.8 Completing Authorization Process

RESOURCE INFORMATION When completing the authorization and reauthorization process, the Eligibility Office must provide the Applicant or Co-Applicant with resource information to address the Applicant’s other needs. Prior to completing enrollment, the Eligibility Offices are required to provide the following: ➢ Child Care Resource and Referral, including help with finding child care; and ➢ Information on Quality Child Care / Paths to QUALITY™; and ➢ Complaint Policies/Process; and ➢ Subsidy Information; and ➢ Rights and Obligations; and ➢ Information on accessing the Parent Portal at https://indianaspark.com/wp- content/uploads/2024/07/New-Parent-Portal-Quick-Reference- Guide_compressed.pdf and ➢ Information on accessing developmental resources at https://brighterfuturesindiana.org/local-help-for-finding-child-care; and ➢ Information on accessing FSSA’s Child Care Finder which can provide the following information: o License and regulatory information met by their provider; and o Inspection, violation, and complaint information about their provider; and o Paths to QUALITY™ level and basic information about each level, if participating.

➢ When a case is determined eligible, the Eligibility Office must share the Pre-Voucher report with the Applicant and provide an explanation on the subsidy dates, copay, overages and the Parent Key to allow the Applicant to access the Parent Portal through Access Indiana. Once the Applicant links their case, the Parent Key will no longer populate on the report.

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Page 42

Official source

CCDF POLICY AND PROCEDURE MANUAL Effective 10/14/24. 42

2.8 Completing Authorization Process

RESOURCE INFORMATION When completing the authorization and reauthorization process, the Eligibility Office must provide the Applicant or Co-Applicant with resource information to address the Applicant’s other needs. Prior to completing enrollment, the Eligibility Offices are required to provide the following: ➢ Child Care Resource and Referral, including help with finding child care; and ➢ Information on Quality Child Care / Paths to QUALITY™; and ➢ Complaint Policies/Process; and ➢ Subsidy Information; and ➢ Rights and Obligations; and ➢ Information on accessing the Parent Portal at https://indianaspark.com/wp- content/uploads/2024/07/New-Parent-Portal-Quick-Reference- Guide_compressed.pdf and ➢ Information on accessing developmental resources at https://brighterfuturesindiana.org/local-help-for-finding-child-care; and ➢ Information on accessing FSSA’s Child Care Finder which can provide the following information: o License and regulatory information met by their provider; and o Inspection, violation, and complaint information about their provider; and o Paths to QUALITY™ level and basic information about each level, if participating.

➢ When a case is determined eligible, the Eligibility Office must share the Pre-Voucher report with the Applicant and provide an explanation on the subsidy dates, copay, overages and the Parent Key to allow the Applicant to access the Parent Portal through Access Indiana. Once the Applicant links their case, the Parent Key will no longer populate on the report.