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5 · Review all referrals for investigation. When appropriate, make a referral to the Compliance Division. · Review all completed investigations to determine the appropriate action to be taken on the case. · Whenever possible, seek adjudication. Review resulting claims and enter in CODY along with adjudication results. 4610.00.00 TYPES OF OVER ISSUANCES Once an over issuance is identified, the reason for the over issuance must be identified. An over issuance may be the result of: · Client error · Intentional program violation (fraud); or · Combination of the above. A Medicaid claim cannot be adjudicated as IPV in an Administrative Disqualification Hearing, and even if a Medicaid claim is part of a Prosecution case found guilty, it must be entered in IEDSS as 'CE'. n 4610.10.00.) Benefit Recovery will not be pursued for agency errors which resulted from worker error. These types of errors are accounted for through Medicaid Quality Control and PERM review processes. The only exception to this is when a transfer of property penalty was not applied or was not applied timely. See IHCPPM 4650.00.00 for more information. 4610.05.00 AGENCY ERROR DEFINITION An Agency Error (AE) is an action or failure to act by the Division of Family Resources. Examples of agency error may include: · A misapplication of policy · A calculation errors · A computer processing error · Failure to take prompt action on available information · Some other error over which DFR has control. 4610.10.00 CLIENT ERROR DEFINITION Client error is an over issuance caused by a misunderstanding or an unintended error on the part of the AG. Eligibility workers can help to eliminate this type of error by making sure the client understands what is needed and by what date. Eligibility workers can also help by being well organized, so that reported changes are always acted upon and never lost. A Medicaid error of this type is coded as client error. A client error can occur because of: