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For all members who are required to return a signed mailer and verifications, their AR will receive a full copy of the mailer and may complete and return it with verifications and signature on the member’s behalf, if desired. If after the mailer is returned the member for whom we pinged AVS is failing due to excess resources, a discrepancy notice will be mailed (see IHCPPM 2612.15.00). 2612.15.00 THE AVS DISCREPANCY NOTICE AND REBUTTAL PROCESS If AVS information was returned and the applicant/member fails for a Medicaid resource category (MA A, MA B, MA D, MADI, MADW, MA L, MA J, MA I, MA G, MA R), a discrepancy notice will be sent. The AVS discrepancy notice tells the applicant/member and AR that Medicaid is currently set to be denied or closed based on information provided fully or partially by the AVS data exchange. This notice will display both the resources reported by the applicant or member and/or their authorized representative and also the details on what AVS has returned. They will be given 13 days to return hard copy documentation to verify a reduction in the countable amount of the asset. The applicant or member and/or their authorized representative can send a rebuttal to the countable value returned by AVS, such as but not limited to: • Bank statements that show amounts that should be deducted from the first of the month balance. (See 2615.10.05.) • Verification that the resource is jointly owned with another person, therefore a reduced countable value should be used • Proof of the amount that is still owed on it which reduces the equity value • Verification that the resource is no longer in their name (normal transfer of property rules apply). If the applicant/member or authorized representative believes the AVS data is incorrect, they will need to dispute with the consumer reporting agency in writing or by contacting the toll-free number and address located at the bottom of the AVS discrepancy notice. This process would be external to the Medicaid determination and workers should continue to use the AVS or hard copy verified information, as appropriate. There is an option for certain DFR workers to override AVS if hard copy verification proves a lower countable amount for the resource/s. If this occurs, it must be thoroughly documented in case notes. NOTE ABOUT FIRST OF THE MONTH BANK BALANCES: The applicant/member will still be requested to provide monthly statements for bank accounts on a 2032 Request for Verifications. If bank statements are returned, use the existing policy to determine any allowable deductions from the first of the month balance. If the first of the month balance/s match what was returned by AVS (AVS only returns 1st of the month balance), the worker can consider this a successful rebuttal without sending a discrepancy notice