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The Office of Early Childhood and Out-of-School Learning oversees early childcare, education and out-of-school-time programs. 1410.00.00 PERSONNEL STANDARDS Certain personnel standards must be followed in the administration of the Medicaid program. The following sections discuss these requirements. 1410.10.00 MERIT PERSONNEL FOR ELIGIBILITY CASE PROCESSING DFR personnel employed by FSSA used in the determination of eligibility and calculation of benefits are to be stated with merit staff employed by the Division. Functions of the eligibility staff include but are not limited to interviewing, evaluating, information gathering, and establishing eligibility and benefit levels. 1410.15.00 USE OF OTHER STAFF The DFR is encouraged to use volunteers in activities such as prescreening, assisting applicants in completing the application, and securing needed verification.