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If the complaint alleges discrimination by a specific worker or refers to one incident (and there is no allegation of or reason to believe that there is a policy or practice in the office that may be discriminatory), refer the complaint to the appropriate DFR State Eligibility Manager and Regional Manager. All complaints must be resolved within ninety (90) calendar days of when the complaint is filed, but an investigation will be initiated upon receipt of the complaint. A letter to the complainant will be drafted with a summary of the findings and actions taken by DFR and/or Medicaid. The letter will include information regarding the right to appeal to the Civil Rights Review Board, which is also stated below. DFR will review the draft of the decision letter prepared by the local DFR office after the investigation is completed and determine if the investigation was thorough and whether appropriate action was taken. If an investigation was not conducted, review the DFR's written report to determine if the reason(s) for not conducting an investigation are acceptable. DFR will mail a copy of the final decision letter to the complainant and forward a copy of the letter to the Medicaid Civil Rights inbox (MedicaidCivilRights@fssa.IN.gov). DFR will follow up on all findings where corrective actions were needed to ensure that the corrective actions have been taken and that problems are not recurring. DFR and OMPP will review discrimination complaint logs to determine if there are any patterns of complaints that may require training or other corrective actions either statewide or in particular project areas. DFR will analyze participation data to determine if there are areas where any protected classes appear to be underrepresented and take corrective action (such as outreach) as needed. DFR will ensure that state agency staff understand and receive annual training on civil rights requirements. APPEAL OF CIVIL RIGHTS COMPLAINT FINDINGS If a complainant disagrees with the findings and actions they can appeal to the Civil Rights Review Board through the following methods, which will be outlined in the letter they receive from DFR. Mail Appeal Request To: Division of Family Resources