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In addition, there is one sub-type, PPV (Pending Program Violation. This type is used for SNAP when the claim is scheduled to go for an Administrative Disqualification Hearing, or to the county prosecutor. 4610.05.00 AGENCY ERROR DEFINITION

An Agency Error (AE) claim is any claim for an over-payment caused by an action or failure to take action by the Division of Family Resources.

An agency error over-issuance can occur as a result of: • A misapplication of policy; • A calculation error; • A computer processing error; • Failure to take prompt action on available information; • Some other error over which DFR has control. 4610.05.05 AGENCY ERRORS NOT REQUIRING A REFERRAL (S)

A claim will not be established for the sole reason that the agency failed to ensure that an AG: • Signed the application form; • Completed redetermination in a timely manner; or • Was asked to provide a required form for completion. 4610.10.00 INADVERTENT HOUSEHOLD ERROR CLIENT ERROR DEFINITION

Inadvertent household error is an over-issuance caused by a misunderstanding or an unintended error on the part of the AG. A TANF error of this type is coded client error (CE) and a SNAP error of this type is coded inadvertent household error (IHE).

For TANF or SNAP, a claim in which fraud is suspected is categorized as a client error until a fraud finding is established by an administrative hearing decision, a signed waiver, or a court of appropriate jurisdiction.

An inadvertent household/client error can occur as a result of: • AG failure to provide correct or complete information; • AG failure to report required changes in the AG's circumstances; and • AG receipt of benefits (or more benefits than it was entitled to receive) pending a fair hearing decision. 4610.15.00 PENDING PROGRAM VIOLATION DEFINITION (S)

The pending program violation code (PPV) is used for the SNAP program only. This code is only used for claims where a fraud determination is pending through an Administrative Hearing Decision, a Waiver to the Administrative Hearing, or a court decision. Claims should only be