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• For SNAP: After review and concurrence from FNS instruct the Regional Manager or their designee to forward a copy of the final decision letter to the complainant. • If an investigation was not conducted, review the DFR's written report to determine if the reason(s) for not investigating are acceptable. • Follow up on all findings of 'probable non-compliance' to ensure that corrective actions have been taken and that problems are not recurring. • For SNAP: Submit a quarterly report to FNS on all discrimination complaints processed during that period. • Review discrimination complaint logs to determine if there are any patterns of complaints that may require training or other corrective actions either statewide or project areas. • Analyze participation data to determine if there are areas where any protected classes appear to be underrepresented and take corrective action (such as outreach) as needed. • For SNAP: Provide information to FNS on complaints to review during civil rights compliance reviews. • Ensure that state agency staff and all DFR offices understand and receive annual training on civil rights requirements. 1440.25.00 OTHER SNAP COMPLAINTS (S)

Any complaints concerning the following establishments should be referred to the SNAP Policy Unit for referral to the USDA, Food and Nutrition Service (FNS): • Retail grocery stores • Meal delivery services • Communal dining facilities • Drug or alcoholic treatment and rehabilitative centers. 1445.00.00 MANDATORY REPORTING OF CHILD ABUSE OR NEGLECT

Indiana law requires any individual who has reason to believe that a child is a victim of child abuse or neglect to make a report. A person who knowingly fails to make such a report commits a Class B misdemeanor. Reports are to be made by contacting the local Department of Child Services or law enforcement agency.

Each DFR office should have an established policy which addresses how staff is to report suspected child abuse and neglect. Each worker should be aware of this policy and be encouraged to make appropriate reports. 1450.00.00 CASE RECORD MAINTENANCE

The Eligibility Worker is responsible for the maintenance of a complete and accurate case record. Case records serve the following purposes: • Provides historical information to substantiate DFR action. • Provides essential information about the individual and his current situation to reflect his need for assistance.