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If a non-compliant TANF participant fails to provide good cause verification or submit the required attendance form (s) by the due date, supportive services are to be discontinued no later than the last day of the month in which the individual was eligible for TANF benefits. 2550.05.00 ESTABLISHING VENDORS FOR IMPACT SUPPORTIVE SERVICES

The contracted IMPACT provider is responsible for establishing a relationship with vendors to provide supportive services such as interview clothing and uniforms (CA), bus passes and tokens (BU), vehicle repairs (VE), gas cards (GC), and HSE testing (HE). 2550.10.00 PROCESSING SUPPORTIVE SERVICES

The IMPACT case manager will facilitate the provision of supportive services and the appropriate supervisory staff will review and approve the services to ensure compliance with supportive services guidelines. 2550.10.05 CORRECTING DISCREPANCIES IN AUTHORIZED SERVICES

When there is a discrepancy between the authorized services and the services received, the situation must be brought to the attention of the IMPACT case manager and supervisory staff and resolved with the vendor and/or participant. Participants who purchase unauthorized items could be asked to return items or arrange to purchase them with their own funds.

Payment should not be withheld from vendors who have allowed the purchase of unauthorized items or services; a discussion should take place with the vendor to emphasize the importance of providing only those services and items that are allowed and approved. If a vendor persists in providing unauthorized services or allowing unauthorized items to be purchased, the relationship should be terminated. 2550.10.10 AVOIDING SUPPORTIVE SERVICES PAYMENT ERRORS

All authorizations for supportive services for IMPACT participants must follow the guidelines and dollar limits listed in Sections 2550.20.05, 2550.20.10, 2550.20.10.05 and 2550.20.15. In the dollar maximum statement for each category of supportive services, “per a 12-month period” is defined as 12 months from the initial expenditure under each category. A subsequent 12-month period for a category begins when a new expenditure occurs, not immediately after the first 12-month period ends (also called a “rolling” 12- month period). 2550.20.00 IMPACT SUPPORTIVE SERVICES LIMITS

The limits designated for each category of service described below are the same for both the TANF and SNAP programs unless otherwise noted.