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1425.10.05 RELEASE OF CONFIDENTIAL INFORMATION TO THE INDIVIDUAL

Case Records: Upon request by an applicant/recipient and/or authorized representative all case information pertaining to that individual is to be made available. Individuals who request copies of case material may be charged a fee per page (not to exceed the actual cost of copying by the DFR Office). (f2)

Telephone Records: Upon request by an applicant, recipient, or authorized representative, a recorded telephone conversation may be made available within a reasonable timeframe. When making this request, the requestor must provide the date and time of the telephone call, as well as the phone number from which the call was made. The request may be received via email or other electronic methods at the individual's expenses or request a transcript of the recording. Additional time is required to prepare a transcript. Transcripts are costly and the requesting individual is responsible for that cost.

When a hearing has been requested, DFR mandates the claimant and/or authorized representative are provided adequate opportunity prior to the date and during scheduled hearing to examine the contents of the case file, all documents, and records agency is to use at the hearing. 1425.10.10 RELEASE OF INFORMATION TO THIRD PARTIES

Unless permitted by one of the following sections, the release of agency information requires a statement signed by the applicant/recipient, authorizing the Local Office to release the information to the requesting agency or individual. This written authorization must specify the scope of information the DFR is authorized to release, the specific agency or individual to whom the information is to be released, and the period for which information is to be released. (f3) Authorizations should be preserved in the case file. 1425.10.10.05

RELEASE OF CONFIDENTIAL INFORMATION WITHOUT CONSENT

Confidential information may be released without the applicant's/recipient's permission for purposes directly connected with: • The administration of the SNAP, TANF, IMPACT, (such purposes include establishing eligibility, determining the amount of assistance, and providing services). • The administration of any other federal or federally funded program which provides assistance, in cash or in-kind, or services directly to individuals based on need such as Child Support, Medicaid, Title XX, Supplemental Security Income (SSI) programs, the Section 8 Housing Program, and the Workforce Innovation and Opportunity Act (WIOA) programs. • Any investigation, prosecution, or criminal or civil proceeding conducted in connection with the administration of any of the above programs; or any audit or similar activity (for example, a review of expenditure reports or a financial review) conducted in connection