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Certain personnel standards must be followed in the administration of the SNAP and Cash Assistance programs. DFR personnel responsible for determination of eligibility and calculation of benefits are to be state “Classified” staff. Functions of the eligibility staff include but are not limited to: • Interviewing • Evaluating • Information gathering • Establishing eligibility and benefit levels. 1410.20.00 SUFFICIENT STAFF

The DFR shall employ sufficient staff to perform eligibility and benefit issuance functions accurately and process benefits fairly and timely in accordance with the standards set forth in this manual. 1410.25.00 BILINGUAL STAFF AND MATERIALS

The DFR is to provide bilingual program information, certification and eligibility materials, staff and/or interpreters to low income, non-English speaking, single language AGs (AGs which speak the same non-English language and which do not contain adults fluent in English as a second language) in project areas where the DFR office serves a population of either approximately 100 single-language AGs or a low income group of less than 100 in which the majority are of the same single-language minority.

Certification materials include: • The application forms. • Change report forms; and • Notices to AGs 1410.25.05 ESTIMATES OF POTENTIAL TARGET POPULATION

FSSA and DFR will work together to develop estimates regarding the numbers for low income, single language minority groups (both participating and non-participating in the programs) for each county using census data (including the Census Bureau's Current Population Report: Population Estimates and Projections, Series P.15, No. 627) and knowledge of project areas and services by certification offices.

There are several offices that may also be important in determining the need for bilingual services: • Local Bureau of Census offices • Community Services Administration offices Community Action Agencies • Planning agencies • Migrant service organizations • School officials