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2438.05.10 IMPACT SERVICE PRIORITIES

Indiana has established service priorities for IMPACT based on federal requirements for county DFR and IMPACT Offices that may lack sufficient staff and/or monetary resources to serve all mandatory TANF individuals and TANF and SNAP recipients who volunteer to participate in IMPACT activities.

TANF recipients who are mandatory or volunteer for IMPACT participation are to be given service priority over SNAP volunteers. 2438.05.20.05

SNAP IMPACT CASE MANAGER RESPONSIBILITIES (S)

The IMPACT case manager must explain to the volunteer SNAP participant, both orally and in writing: • The benefits of participation • The right to withdraw from participation without loss of benefits. • That failure to comply with any assigned or scheduled IMPACT activities, or the requirements of their Self-Sufficiency Plan, may result in their removal from the IMPACT program without loss of benefits, or the imposition of a sanction. • The participant may request a re-referral to the IMPACT program at any time. 2438.05.25 IMPACT RIGHTS AND RESPONSIBILITIES (C)

Each IMPACT participant, whether voluntary or mandatory, has certain Rights and Responsibilities. The Assistance Group (AG) is informed of these at the Initial Interview.

Each IMPACT participant has the right to: • Fair and equal treatment in the assignment of employment and training activities. • File a written complaint if the individual thinks discrimination has occurred, and • Request a hearing if the AG’s TANF and/or Medicaid benefits were reduced, denied, or discontinued.

Each IMPACT participant has the responsibility to: • Keep scheduled appointments with the IMPACT case manager. • Keep scheduled appointments with other community resources, agencies, or potential employers to which the individual is referred by the IMPACT case manager. • Participate in all employment and training activities outlined in the Self-Sufficiency Plan • Accept suitable childcare, transportation and other supportive services that will enable the individual to fully participate in employment and training activities. 2438.10.00 DETERMINATION OF PARTICIPATION STATUS

The eligibility worker must determine IMPACT participation and Work Registration status for applicable individuals.