15 Training

15.1 Describe the training you provide for each of the following groups: a. Grant recipient Staff: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: Procedure Letters containing policies and procedures are also sent to the LAAs and followed up with webinars. Employees are provided with policy manual Other, describe: Procedure Letters containing policies and procedures are also sent to the LAAs and followed up with webinars throughout the Program Year. b. Local Agencies: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: Procedure Letters containing policies and procedures are also sent to the LAAs and followed up with webinars. Each LAA has an assigned Grant Manager as liaison for training/technical assistance. On-site training How often? Annually Biannually As needed Other, describe: Employees are provided with policy manual Other, describe: c. Vendors Formal training conference How often? Annually Biannually As needed Other, describe: Policies are also shared with main regulated utilities through the Policy Advisory Council meetings and via email, as needed. Policies communicated through vendor agreements Policies are outlined in a vendor manual Other, describe: 15.2 Does your training program address fraud reporting and prevention? Yes No If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.