What Department Staff Can Do
Assist persons who apply, clients, and the public by doing the following:
Change interview times to meet a working client's schedule.
Provide for a phone, mail, or in-home interview for intake, case reviews, etc. Do this when a client is handicapped, homebound, or when an office visit would create a hardship for the client.
Get needed verifications that a client is unable to obtain.
Inform clients about programs handled by other federal, state, or community agencies.
Provide program pamphlets at intake or upon request and explain what the pamphlets mean.
Make referrals to other agencies as necessary.