Case Queue

The Case Queue is the main screen of PCG's AVS Portal and stores previous search results. This screen also allows the user to assign a case to a different office, organize the case queue, provides a quick search option, verify case alerts, and more (see the AVS 2.0 User Guide (pdf) for the full list of options). The Case Queue requires each office to close cases when the eligibility decision has been made in IES (this will help users locate current results faster).