9 Energy Suppliers,, 2605(b)(7) - Assurance 7

9.1 Do you make payments directly to home energy suppliers? Heating Yes No Cooling Yes No Crisis Yes No Are there exceptions? Yes No If yes, Describe. Idaho sends payments via ACH or by state warrant to utility companies who have signed up to be LIHEAP vendors. Idaho makes payments directly to the participants when the household's heat is included in the rent and when there is not an available home energy supplier with a current LIHEAP vendor agreement on file (i.e., when the household utilizes bulk fuel). 9.2 How do you notify the client of the amount of assistance paid? All participants receive a benefit determination letter in-person, by mail or by electronic message. 9.3 How do you assure that the home energy supplier will charge the eligible household, in the normal billing process, the difference between the actual cost of the home energy and the amount of the payment? We perform monitoring of home energy suppliers to verify that the payment was applied to the customer account correctly and timely. 9.4 How do you assure that no household receiving assistance under this title will be treated adversely because of their receipt of LIHEAP assistance? We perform monitoring of home energy suppliers to ensure LIHEAP households are treated the same as other customers. We require home energy suppliers to sign a vendor agreement where they agree to not treat LIHEAP customers differently than non-LIHEAP eligible customers. 9.5. Do you make payments contingent on unregulated vendors taking appropriate measures to alleviate the energy burdens of eligible households? Yes No If so, describe the measures unregulated vendors may take. Attach a copy of the template statewide vendor agreement or a policy that indicates local agreements must adhere to statewide policies and assurances. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.