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provide a grievance procedure to address and resolve public complaints regarding the displacement of regular workers with program participants in a work experience placement. 93.17(1) The procedure shall provide that: a. Complaints must be filed in writing and received by the PROMISE JOBS service provider within one year of the alleged violation. b. A representative of the PROMISE JOBS service provider must schedule a face-to-face interview with the complainant within 7 days of the date the complaint is filed, to provide the opportunity for informal resolution of the complaint. c. Written notice of the location, date and time of the face-to-face interview must be provided. d. An opportunity must be provided to present evidence at the face-to-face interview. e. The representative of the PROMISE JOBS service provider shall issue a decision in writing within 14 days of the date a complaint is filed. f. A written explanation must be provided to all involved parties of the right to file a written appeal, according to 441—Chapter 2506, if the opportunity for informal resolution is declined, if a party receives an adverse decision from the PROMISE JOBS service provider, or if there is no decision within the 14-day period. (1) To be considered, an appeal must be filed with the department within 10 days of the mailing date of the adverse decision or within 24 days of the date a complaint is filed. (2) An appeal hearing will not be granted until informal resolution procedures have been exhausted, unless a decision has not been issued within 24 days of the complaint filing date. Human Services[441] Ch 93, p.32 IAC 6/10/26 93.17(2) The department will issue a final decision within 90 days of the date the complaint was filed with the PROMISE JOBS service provider. 93.17(3) Any dissatisfied party will be informed of the right to appeal the decision of the department to the Secretary of Labor, Office of Administrative Law Judges, U.S. Department of Labor, within 20 days of the receipt of the department’s final decision. a. For the purposes of this rule, the department’s final decision will be considered received the second day after the date that the written decision was mailed unless the intended recipient can demonstrate that it was not received on the second day after the mailing date. When the second day falls on a Sunday or legal holiday, the time shall be extended to the next mail delivery date. b. The option to appeal to the Secretary of Labor does not preclude an individual from exercising any right to judicial review as provided in Iowa Code chapter 17A or as described in 441—Chapter 2506. 93.17(4) Upon notice of a complaint or grievance, the PROMISE JOBS office must provide the complaining party with a copy of the grievance procedures, notification of the right to file a formal complaint and instruction on how to file a complaint. 93.17(5) Upon filing a complaint, and at each stage thereafter, each complainant must be notified in writing of the next step in the complaint procedure. 93.17(6) The identity of any person who has furnished information relating to, or assisting in, an investigation of a possible violation must be kept confidential to the extent possible, consistent with due process and a fair determination of the issues. 93.17(7) All employers who participate in the PROMISE JOBS program shall provide assurances that all regular employees are aware of this grievance procedure. [ARC 9281C, IAB 5/14/25, effective 7/1/25; Editorial change: IAC Supplement 6/10/26] These rules are intended to implement Iowa Code sections 239B.17 through 239B.22. [Filed emergency 6/29/89 after Notice 5/3/89—published 7/26/89, effective 7/1/89] [Filed 12/15/89, Notice 7/26/89—published 1/10/90, effective 3/1/90] [Filed 4/13/90, Notice 2/21/90—published 5/2/90, effective 7/1/90] [Filed without Notice 7/13/90—published 8/8/90, effective 10/1/90] [Filed 9/28/90, Notice 8/8/90—published 10/17/90, effective 12/1/90] [Filed 5/17/91, Notice 3/20/91—published 6/12/91, effective 8/1/91] [Filed emergency 6/14/91—published 7/10/91, effective 7/1/91] [Filed 9/18/91, Notice 7/10/91—published 10/16/91, effective 12/1/91] [Filed emergency 10/10/91 after Notice 8/21/91—published 10/30/91, effective 11/1/91] [Filed 11/15/91, Notice 9/18/91—published 12/11/91, effective 2/1/92] [Filed 4/16/92, Notice 2/19/92—published 5/13/92, effective 7/1/92] [Filed 2/10/93, Notice 1/6/93—published 3/3/93, effective 5/1/93] [Filed 6/9/93, Notice 4/14/93—published 6/23/93, effective 8/1/93] [Filed emergency 9/17/93—published 10/13/93, effective 10/1/93] [Filed emergency 11/12/93—published 12/8/93, effective 1/1/94] [Filed 12/16/93, Notice 10/13/93—published 1/5/94, effective 3/1/94] [Filed 2/10/94, Notice 12/8/93—published 3/2/94, effective 5/1/94] [Filed emergency 7/12/95 after Notice 6/7/95—published 8/2/95, effective 8/1/95] [Filed without Notice 9/25/95—published 10/11/95, effective 12/1/95] [Filed emergency 11/16/95—published 12/6/95, effective 12/1/95] [Filed emergency 1/10/96 after Notice 10/11/95—published 1/31/96, effective 2/1/96] [Filed 1/10/96, Notice 10/11/95—published 1/31/96, effective 4/1/96] [Filed emergency 6/13/96—published 7/3/96, effective 7/1/96] [Filed emergency 8/15/96 after Notice 6/19/96—published 9/11/96, effective 9/1/96] [Filed 8/15/96, Notices 5/8/96, 7/3/96—published 9/11/96, effective 11/1/96] [Filed 12/12/96, Notice 11/6/96—published 1/1/97, effective 3/1/97] [Filed emergency 1/15/97—published 2/12/97, effective 3/1/97] [Filed 4/11/97, Notice 2/12/97—published 5/7/97, effective 7/1/97] Human Services[441] IAC 6/10/26 Ch 93, p.33 [Filed 9/16/97, Notice 7/16/97—published 10/8/97, effective 11/12/97] [Filed 11/12/97, Notice 9/10/97—published 12/3/97, effective 2/1/98] [Filed emergency 6/10/98—published 7/1/98, effective 7/1/98] [Filed emergency 7/15/98 after Notice 6/3/98—published 8/12/98, effective 8/1/98] [Filed 8/12/98, Notice 7/1/98—published 9/9/98, effective 11/1/98] [Filed 3/10/99, Notice 11/18/98—published 4/7/99, effective 5/31/99] [Filed 3/10/99, Notice 11/18/98—published 4/7/99, effective 6/1/99] [Filed emergency 6/10/99—published 6/30/99, effective 7/1/99] [Filed 8/11/99, Notice 6/30/99—published 9/8/99, effective 11/1/99] [Filed 9/12/00, Notice 7/12/00—published 10/4/00, effective 12/1/00] [Filed 10/11/00, Notice 8/23/00—published 11/1/00, effective 1/1/01] [Filed 2/14/01, Notice 11/29/00—published 3/7/01, effective 5/1/01] [Filed emergency 6/13/01—published 7/11/01, effective 7/1/01] [Filed 6/13/01, Notice 4/18/01—published 7/11/01, effective 9/1/01] [Filed 9/11/01, Notice 7/11/01—published 10/3/01, effective 12/1/01] [Filed emergency 11/14/01—published 12/12/01, effective 11/14/01] [Filed 1/9/02, Notice 11/14/01—published 2/6/02, effective 4/1/02] [Filed 1/9/02, Notice 11/28/01—published 2/6/02, effective 4/1/02] [Filed 2/14/02, Notice 12/12/01—published 3/6/02, effective 5/1/02] [Filed emergency 3/14/02—published 4/3/02, effective 4/1/02] [Filed 4/10/02, Notice 11/14/01—published 5/1/02, effective 7/1/02] [Filed 5/9/02, Notice 4/3/02—published 5/29/02, effective 8/1/02] [Filed 9/22/03, Notice 7/23/03—published 10/15/03, effective 12/1/03] [Filed emergency 10/10/03—published 10/29/03, effective 11/1/03] [Filed 7/1/04, Notice 1/21/04—published 7/21/04, effective 9/1/04] [Filed 8/12/05, Notice 6/8/05—published 8/31/05, effective 11/1/05] [Filed emergency 10/21/05—published 11/9/05, effective 11/1/05] [Filed 1/12/06, Notice 11/9/05—published 2/1/06, effective 3/8/06] [Filed emergency 6/16/06—published 7/5/06, effective 7/1/06] [Filed 9/19/06, Notice 7/5/06—published 10/11/06, effective 11/16/06] [Filed emergency 7/12/07—published 8/1/07, effective 7/12/07] [Filed 10/10/07, Notice 8/1/07—published 11/7/07, effective 12/12/07] [Filed emergency 8/19/08—published 9/10/08, effective 9/1/08] [Filed 12/15/08, Notices 9/10/08, 10/22/08—published 1/14/09, effective 3/1/09] [Filed Emergency ARC 8346B, IAB 12/2/09, effective 12/1/09] [Filed ARC 8557B (Notice ARC 8347B, IAB 12/2/09), IAB 3/10/10, effective 4/14/10] [Filed ARC 1146C (Notice ARC 0914C, IAB 8/7/13), IAB 10/30/13, effective 1/1/14] [Filed ARC 1208C (Notice ARC 0999C, IAB 9/4/13), IAB 12/11/13, effective 2/1/14] [Filed ARC 1694C (Notice ARC 1588C, IAB 8/20/14), IAB 10/29/14, effective 1/1/15] [Editorial change: IAC Supplement 1/18/17] [Filed ARC 4973C (Notice ARC 4675C, IAB 9/25/19), IAB 3/11/20, effective 4/15/20] [Filed ARC 6634C (Notice ARC 6458C, IAB 8/10/22), IAB 11/2/22, effective 1/1/23] [Filed ARC 9281C (Notice ARC 8602C, IAB 12/25/24), IAB 5/14/25, effective 7/1/25] [Editorial change: IAC Supplement 6/10/26] Human Services[441] Ch 93, p.34 IAC 6/10/26