Page 5

Title 13: Social Service Resources Table of Contents Chapter G: Child Care Assistance Revised June 14, 2024 Page 3 Page Iowa Department of Health and Human Services Employees’ Manual Changing Providers ........................................................................................................ 121 Household’s Mail Returned with No Forwarding Address ............................................... 124 Household’s Mail Returned With a Forwarding Address ................................................ 124 Reviewing Eligibility ........................................................................................................ 125 Adverse Service Actions ................................................................................................. 128 Reduction of Services ............................................................................................. 128 Termination of Services .......................................................................................... 129 Notification of Action ............................................................................................... 129 Appeals .................................................................................................................. 130 Reinstatement ................................................................................................................ 131 Reinstatement Before the Effective Date of Cancellation ....................................... 131 Reinstatement After the Effective Date of Cancellation (Grace Period) .................. 131 Cooperation With Investigations ......................................................................................... 134 Front-End Investigation Procedures ............................................................................... 135 Referring a Household to the Investigation Unit ..................................................... 135 Investigation Process ............................................................................................. 135 Acting on Investigation Findings ............................................................................. 136 Application After Failure to Cooperate ............................................................................ 136 Overpayment Recovery ........................................................................................................ 137 Overpayments Subject to Recovery ............................................................................... 138 Provider Error ......................................................................................................... 138 Client Error ............................................................................................................. 139 Agency Error ........................................................................................................... 139 Assistance Paid Pending an Appeal Decision ........................................................ 139 How to Determine When an Overpayment Occurred ..................................................... 140 Overpayment During the Application Process ........................................................ 140 Overpayment Due to a Change in Eligibility or Need for Service ............................ 140 Overpayment Due to Erroneous Provider Reporting .............................................. 141 How to Calculate Overpayments .................................................................................... 141 Failure to Cooperate ....................................................................................................... 142 Client Failure to Cooperate ..................................................................................... 142 Provider Failure to Cooperate ................................................................................. 143 Notifying DIAL of the Overpayment ................................................................................ 144 Who Is Responsible for Client Error Repayment .................................................... 145 Who Is Responsible for Client and Provider Error Repayment ............................... 145 Who Is Responsible for Agency Error Repayment ................................................. 145 DIAL Overpayment Recovery Process ........................................................................... 146 Issuing a Demand for Repayment .......................................................................... 146 When Recovery Is Suspended or Waived .............................................................. 146 Overpayment Refunds and Payments ............................................................................ 147 Client Refunds ........................................................................................................ 147 Provider Refunds .................................................................................................... 147