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Page 152 Iowa Department of Health and Human Services Employees’ Manual Overpayment Recovery Title 13: Social Service Resources Chapter G: Child Care Assistance June 14, 2024 Appeals Process Appeals Process Legal reference: 441 IAC 7.5(9) Policy: Clients and providers can appeal an overpayment claim. Procedure: Process appeal requests according to procedures in 1-E, Responsibilities of Department’s Representative. Prepare the appeal summary and send it to the Department’s Appeals Section. Staff in the Appeals Section will decide whether to certify a request to the Department of Inspections, Appeals, and Licensure (DIAL) for a hearing. All of the forms used to notify the client or provider of a Child Care Assistance (CCA) overpayment have appeal rights on the back and constitute notices of adverse action. The Department grants a hearing according to policies and procedures in 1-E, Appeals Procedures. The provider or client has 30 days to appeal an overpayment and the amount of the overpayment. The 30-day appeal period begins the day after the demand letter has been issued. Collection efforts will not begin until the 30-day appeal period is over. Voluntary provider or client repayments can be made within the 30-day period. If an appeal is received within the 30-day period, notify DIAL by forwarding an updated form 470-0464, Overpayment Recovery Information Input or an updated copy of the “Overpayment Recovery Information Input Summary” screen to DIAL. Show the pending appeal status code and the date the appeal was filed in red. The repayment process is suspended until the appeal process is complete. Collection efforts cannot begin until a final appeal decision is made which upholds the Department’s action. CCA payments continue during the appeal process. If a client or provider loses an appeal, the client or provider is also responsible for repaying the excess amount received during the appeal process. Recovery should begin no later than one month after the month the final decision is issued.