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Page 137 Iowa Department of Health and Human Services Employees’ Manual Cooperation With Investigations Title 13: Social Service Resources Chapter G: Child Care Assistance June 14, 2024 Application After Failure to Cooperate ▪ If the situation has not been resolved, the household must cooperate with front-end investigations before eligibility can be determined. Assistance cannot be reestablished until cooperation criteria have been met. If a household that failed to cooperate later meets the front-end investigation requirements and is otherwise eligible, approve assistance effective the date the household applied. Do not process the approval until you are notified that cooperation has actually occurred. If the household contacts you before the date of cancellation and expresses willingness to cooperate, tell them that they must cooperate with DIAL before the effective date of cancellation or they will need to reapply for CCA. When a household reapplies on or before the date of cancellation, the household is eligible for benefits on the effective date of cancellation. If the application is received after the date of cancellation, assistance is effective the date the Department receives the application. Ms. A, a CCA participant, fails to cooperate with the front-end investigation. DIAL informs the IM worker of the failure in early April. The IM worker issues a notice on April 5 to cancel assistance effective April 15. On April 10, Ms. A contacts the IM worker and states her intent to cooperate with the front-end investigation. However, the IM worker must refer the case to DIAL. The investigator is not able to meet with Ms. A until May 20. As a result, Ms. A cannot resolve the issue before the effective date of cancellation. The case is canceled April 15. Because she cannot be reinstated, Ms. A must file an application. She files an application on April 16, cooperates with the investigation, and is otherwise eligible; the application is approved effective April 16. Overpayment Recovery Legal reference: 441 IAC 170.9(237A) When a child care provider receives a duplicate payment or a payment greater than allowed, the amount of the overpayment must be recovered. Recovery is made through the provider or the client, depending on the circumstances surrounding the overpayment. If a client’s or provider’s financial circumstances change, the Department and the Department of Inspections, Appeals, and Licensure (DIAL) have the authority to revise the recoupment plan.