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Page 134 Iowa Department of Health and Human Services Employees’ Manual Case Maintenance Title 13: Social Service Resources Chapter G: Child Care Assistance June 14, 2024 Reinstatement 6. Mr. F, a CCA participant, fails to provide three pieces of information that were requested by the Department. The IM worker issues a notice to cancel the case effective December 16 for failure to provide requested information. The household’s grace period runs through December 30. Mr. F provides the IM worker two of the items on December 21 and the third item on December 26. On December 26, Mr. F reports that he has changed jobs. The IM worker explains to Mr. F that he has until December 30 to provide verification of the end of his old job and the beginning of the new job. Mr. F provides verification of the end of the old job and the beginning of the new job on December 29. The IM worker reinstates Mr. F’s child care effective December 29. 7. Ms. G, a CCA participant, fails to provide two pieces of information that were requested by the Department. The IM worker issues a notice to cancel the case effective December 10. The household’s grace period runs through December 24. Ms. G provides the IM worker with both pieces of information on December 16. On December 18, Ms. G reports that she has started a new job. The IM worker has not reinstated the case. The IM worker explains to Ms. G that she has until December 24 to provide verification of the beginning of the new job. Ms. G does not provide the verification of the new job. The IM worker issues a “remain canceled” notice to the household. Cooperation With Investigations Legal reference: 441 IAC 170.2(2)“e” To be eligible for CCA, applicants and participants must cooperate with the Economic Fraud Control Unit of the Department of Inspections, Appeals, and Licensure (DIAL) when the applicant’s or participant’s case is referred for investigation. DIAL conducts front-end investigations of applicant as well as participant cases. DIAL also conducts fraud investigations. Cooperation is required with both types of investigations. When the Economic Fraud Control Unit notifies you that a client has failed to cooperate in an investigation, deny or cancel CCA. EXCEPTION: Do not cancel or deny CCA if the investigation centers solely around a person whose income and need for service do not affect CCA eligibility. Issue a timely Notice of Decision to cancel CCA.