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Page 129 Iowa Department of Health and Human Services Employees’ Manual Case Maintenance Title 13: Social Service Resources Chapter G: Child Care Assistance June 14, 2024 Adverse Service Actions Termination of Services Legal reference: 441 IAC 170.5(3) Child Care Assistance (CCA) may be terminated at the request of the applicant or when the Department determines that: ▪ The family no longer meets the eligibility requirements, including need for service, financial eligibility, and age of the child needing services; ▪ The specific need to attain goals and objectives toward which service was directed has been achieved; ▪ The applicant refuses to provide documentation of eligibility requirements; ▪ After repeated efforts, it is evident that the family is unwilling to accept further service; ▪ No payment or partial payment of parent fees has been received within 30 days following the issuance of the last billing; ▪ Another resource (person, agency, program, or funding source) that allows the parent to select from the full range of eligible providers is available to provide the same or similar service free of charge to the family that will meet the family’s needs; or ▪ Funding is not available to provide the service. Notification of Action Legal reference: 441 IAC 170.6(237A) Give timely and adequate notice to the client whenever it is proposed that a service be reduced or terminated. “Timely” means the notice is mailed at least ten calendar days before the action would become effective. The timely notice period begins on the day after the notice is mailed. “Adequate” means the written notice includes: ▪ A statement of what action is being taken; ▪ The reason for the intended action; ▪ The manual chapter number and subheading supporting the action; ▪ An explanation of the applicant’s right to appeal; and ▪ The circumstances under which benefits are continued when an appeal is filed. Send the original of the notice to the applicant, file a copy in the case record.