16 Performance Goals and Measures, 2605(b)

16.1 Describe your progress toward meeting the data collection and reporting requirements of the four required LIHEAP (Benefit Targeting Index, Burden Reduction Targeting Index, Restoration of Home Energy Service, and Prevention of Loss of Home Energy Service). Include timeframes and plans for meeting these requirements and what you believe will be accomplished in the coming federal fiscal year. Iowa collects the four required LIHEAP performance measures listed below. The data is used to monitor where additional outreach needs to be done across the state to avert more disconnections and ensure homes maintain much-needed service. The data also helps us monitor vendor activity and program compliance. • Restoration of service • Imminent disconnection of service averted • Fuel delivered to empty tank • Fuel delivered to tank with 30% or less remaining Assurance 16 Services/Actions LIHEAP customer services that encourage and enable households to reduce their home energy needs, and thereby reduce their need for energy assistance, shall be provided. Services may include conservation education, referrals to other programs, needs assessment, budget counseling, vendor negotiations, energy assessment, energy plans, and low-cost energy efficiency measures. • Conservation Education • Printing and furnishing information about how to reduce energy usage (e.g., workshops, handouts, brochures, etc.) • How to obtain energy efficiency services (e.g., referrals) • One-on-one energy education • Conservation Education materials are required to be distributed to ALL households applying • Low-Cost Energy Efficiency Measures • Examples include: plastic, heating unit filters, energy kits, etc. • Vendor Advocacy • Helping the client effectively communicate with the vendor to maintain service, etc. • Needs Assessment and Referral • Reviewing the client’s case record and identifying the most appropriate referrals • Financial Counseling • Working with the client to improve financial management skills and proactively manage energy bills • Case Management – Short Term • Developing information and materials about services available to LIHEAP clients • Developing an understanding of a client’s needs and offering counseling during LIHEAP intake • Case Management – Long Term • Developing a curriculum and training materials for service delivery • Working with clients on energy education and/or financial counseling over an extended period of time In FFY26 Iowa intends to continue to meet as many customer needs as we can with allotted funding and ease the eligibility and intake process on households and local agencies with the launch of a new, statewide data management system for LIHEAP and Weatherization. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.