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13.1 Describe how you use LIHEAP funds to provide services that encourage and enable households to reduce their home energy needs and thereby the need for energy assistance? Examples may include: Conservation Education; Printing and furnishing information about how to reduce energy usage (e.g., workshops, handouts, brochures, etc.) How to obtain energy efficiency services (e.g., referrals) One-on-one energy education Conservation Education materials are required to be distributed to all households applying for LIHEAP, including crisis applications. Low-Cost Energy Efficiency Measures Examples include: plastic, heating unit filters, energy kits, etc. Vendor Advocacy Helping the client effectively communicate with the vendor to maintain service, etc. Needs Assessment and Referral Reviewing the client’s case record and identifying the most appropriate referrals Financial Counseling Working with the client to improve financial management skills and proactively manage energy bills Case Management – Short Term Developing information and materials about services available to LIHEAP clients Developing an understanding of a client’s needs and offering counseling during LIHEAP intake Case Management – Long Term Developing a curriculum and training materials for service delivery Working with clients on energy education and/or financial counseling over an extended time period 13.2 How do you ensure that you don't use more than 5% of your LIHEAP funds for these activities? These funds are allocated as a unique line item. Subgrantee budgets are monitored carefully for activities that could be captured under this assurance. 13.3 Describe the impact of such activities on the number of households served in the previous federal Fiscal Year. While not easily quantifiable, households receiving assistance or measures through conservation education and low-cost energy efficiency will experience usage reduction. Other measures provided allowed them to get or retain utility service or manage their money to a greater degree. 13.4 Describe the level of direct benefits provided to those households in the previous federal Fiscal Year. While not easily quantifiable, households receiving assistance or measures through conservation education and low-cost energy efficiency will experience usage reduction. Other measures provided allowed them to get or retain utility service or manage their money to a greater degree. 13.5 How many households received these services? 83318 If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.