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Title 8: Medicaid Page 7 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Changes In Household Circumstances Revised November 4, 2022 Moving and Returned Mail Moving and Returned Mail Legal reference: 441 IAC 75.10(249A) and 76.15 Policy: A member must remain an Iowa resident for Medicaid eligibility purposes; however, a move within Iowa is not required to be reported. Comment: Reporting a change in a mailing or living address within Iowa is always desired and is beneficial to the household in order to continue proper communication with the Department. Procedure: When mail is returned to the Department, handle the mail according to the following: ▪ When the Post Office has attached a forwarding address and it is in Iowa: • Use this address and update the DHS systems. • It is not necessary to contact the member. • Send any returned mail to the member at the correct address and keep a copy in the case record. • Transfer the case to the correct county, if appropriate. ▪ When the Post Office has attached a forwarding address and it is out-of-state, contact the member to ensure the member is no longer an Iowa resident. ▪ When there is no forwarding address (i.e., address unknown, undeliverable), cancel the case because we are unable to find the member using the only address we have on file. ▪ When there is hand-writing on the returned mail, attempt to contact the member to resolve the issue. If you are unable to contact the member, cancel the case because we are unable to find the member.