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16.00 ASSURANCE 16 50 16.10 Assurance 16 Components 50 17.00 Program Support 51 17.10 Program Support – LIHEAP 51 17.20 Program Support – LIHWAP 51 18.00 MONTHLY FUNDING REQUEST AND EXPENDITURE REPORT 52 19.00 COMPLAINTS/FRAUD 53 19.10 Complaints 53 19.20 Fraudulent Applications 53 20.00 DEFINITIONS 54 21.00 ABBREVIATIONS/ACRONYMS 60 APPENDIX A – SAMPLE PRESS RELEASE 62 APPENDIX B – POVERTY GUIDELINES 63 APPENDIX C – INCOME SOURCE GUIDE 64 APPENDIX D – ENERGY BURDEN TABLE 94 APPENDIX E – WATER BURDEN TABLE 96 APPENDIX F – SAMPLE I-94 CARD 98 APPENDIX G – ALTERNATIVES TO I-94 CARD 99 APPENDIX H – HEATING SYSTEM INSTALLATION STANDARDS 106