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Title 7: SNAP Page 24 Iowa Department of Health and Human Services Employees’ Manual Chapter H: Adjustments Request for Replacement of SNAP Revised October 11, 2024 Replacement of Food Destroyed in a Household… 2. Check ISSV to verify the amount of SNAP issued for the month in which the loss occurred. 3. Before sending the form for completion and signature, determine whether the client reported the loss within 10 calendar days of the date the household discovered the loss. (The household has until the next workday when the 10th day falls on a weekend or legal holiday.) 4. If a replacement issuance is approved, enter an authorization on the ABC TD06 screen to replace the appropriate amount of SNAP. Use the appropriate code of N in the IMM/CAN field. Issue the replacement for the benefit month the loss was for. Issue whole dollar amounts only, rounding up to the nearest dollar if needed. 5. File the completed Request for Replacement of Spoiled Food in the case record and document the replacement in the narrative. SNAP Benefits Returned to HHS Legal reference: 7CFR 274.7(f) and 274.7(g) Policy: Unused benefits in the SNAP EBT account may be returned when: ▪ The household no longer wants the benefits. ▪ The household is a one-person household, and the person is deceased. ▪ The owner or the whereabouts of the owner is unknown. ▪ The household is using the benefits to repay a claim. NOTE: Central Office will apply benefits that would otherwise be expunged to existing claims. Procedure: If the benefits are being returned because the household no longer wants them or because of a death, check first to see if a claim exists against the household to which the benefits can be applied. Process the return as a claim repayment. Benefits returned in excess of the claim amount should be processed as returned benefits. Fill out form 470-2574, EBT Adjustment Request, to document the return. See 6-Appendix for instructions. For benefits returned for reasons other than repayment of a claim, make an entry to the ABC system as instructed in 14-B(5), Recording Returned SNAP and 14-B-Appendix. Do not make an entry for a claim repayment.