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Title 7: SNAP Page 21 Iowa Department of Health and Human Services Employees’ Manual Chapter H: Adjustments Report of Stole SNAP Benefits Revised October 11, 2024

4. When a replacement is approved: Enter an authorization on the ABC TD06 screen to replace the appropriate amount of SNAP. ▪ Use a C code in the IMM/CAN field and an E in the LOC/TYPE field. ▪ Issue the replacement for the benefit month the loss was for. ▪ Issue whole dollar amounts only, rounding up to the nearest dollar if needed. There must be an existing SNAP issuance for that month, and the replacement amount cannot exceed the total SNAP amount for that month. 5. Catalog the completed Report of Stolen SNAP Benefits form in WISE and document the replacement in the narrative. Mail the client a copy of the NOD. EXAMPLE: Dorothy is active on SNAP benefits. On June 17, 2023, she received a text message from someone claiming to work for HHS asking for her EBT card and PIN. Dorothy clicked on the link and provided the information. She realized later that day that it was a scam. When she checked her EBT card balance, she noticed all remaining SNAP benefits in her account ($100) were used in another state. She reported the loss that day to HHS. Dorothy returned the completed Report of Stolen SNAP Benefits form timely. After submitting the approval recommendation to their EDM, the worker proceeds with replacing her benefits. Dorothy’s SNAP allotment was $20/month. The amount of replaced benefits cannot be more than the lesser of the amount of benefits stolen or the amount equal to two months of allotment immediately prior to the date the benefits were stolen. Therefore, Dorothy is only entitled to receive a replacement of $40. Request for Replacement of SNAP Legal reference: 7 CFR 274.6(f)(5)(iv) Replacement of Food When an EBT Card is Lost or Stolen Policy: A SNAP household’s EBT card must be deactivated immediately upon receipt of the household’s report that its EBT card was lost or stolen. If a lost or stolen EBT card is not immediately deactivated upon receipt of the report, and the household reported its loss or theft to: ▪ EBT customer service, the EBT service provider, Conduent, is responsible to replace benefits used after the household’s report. ▪ The Department of Health and Human Services (HHS), the Department is responsible to replace benefits used after the household’s report. The Department is prohibited from replacing SNAP benefits used from an EBT account before the household reported a lost or stolen EBT card.