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Title 7: SNAP Page 18 Iowa Department of Health and Human Services Employees’ Manual Chapter H: Adjustments Collection Action Revised October 11, 2024 Effect of Changes in Household Composition For households with IPV claims established before June 20, 1986, collection action is initiated against the household containing a majority of the people who were household members when the IPV occurred. DIAL also has the option to initiate collection action against the household currently containing the person who committed the IPV. If DIAL cannot determine or locate the household with the majority of household members and chooses not to initiate action against the person who committed the IPV, collection action is taken against the household containing the person who was the head of the household at the time of the overissuance. Overpaid Claims Legal reference: 7 CFR 273.18(i)(4) If a household has overpaid a claim, the household must be repaid the amount of the overpayment as soon as possible after the overpayment becomes known. Department of Inspections, Appeals, and Licensing (DIAL) determines the method of repayment based on the household’s circumstances. Contact DIAL before initiating any action to repay the client for an overpayment. Interstate Claims Collection Legal reference: 7 CFR 273.18(1) When a household moves out of a state in which an overissuance occurs, the state agency that overissued the benefits has the first opportunity to collect the overissuance. If that state agency does not take prompt action to collect, the state to which the household moves should initiation action to collect the overissuance. Any allotment reduction on these claims is retained by the state that issues the reduced allotment. Contact DIAL if you become aware that another state wants to collect on a claim established in Iowa or that another state wants to give Iowa the opportunity to collect on a claim established in that state. Also contact DIAL if you become aware that a client who now lives in Iowa owes a claim in another state, and no payments are being made. Report of Stolen SNAP Benefits Legal reference: H.R.2617 Title IV, Section 501 — 117th Congress (2021-2022) and H.R.9747 – 118th Congress (2023-2024) Policy: Specific types of fraudulent practices that result in a household having their SNAP benefits stolen may be eligible for replacement.