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Title 7: SNAP Table of Contents Chapter H: Adjustments Revised October 11, 2024 Page 1 Page Iowa Department of Health and Human Services Employees’ Manual Overview .................................................................................................................................... 1 Restoration of Lost Benefits .................................................................................................... 1 When to Restore Benefits ................................................................................................... 1 Time Limits for Restoring Benefits ...................................................................................... 2 How to Restore Benefits ..................................................................................................... 2 Disputed Benefits ............................................................................................................... 3 Claims ........................................................................................................................................ 4 When Not to Establish a Claim ........................................................................................... 4 Inadvertent Household Error (IHE) Claims ......................................................................... 5 Months an IHE Claim Covers ..................................................................................... 5 Intentional Program Violation (IPV) Claims ........................................................................ 7 Months an IPV Claim Covers...................................................................................... 7 Trafficking-Related Claims ......................................................................................... 8 Agency Error (AE) Claims .................................................................................................. 8 Months an AE Claim Covers ...................................................................................... 8 Calculating the Amount of the Claim .................................................................................. 9 Documentation Requirements for Claims ......................................................................... 12 Establishing the Debtor on a Claim .................................................................................. 13 Collection Action .................................................................................................................... 14 If a Household Fails to Respond to a Notice of SNAP Overpayment ............................... 15 If a Household Requests a Settlement, Adjustment, or Compromise ............................... 15 Methods of Collecting Payments ...................................................................................... 16 Suspending or Terminating Collections ............................................................................ 17 Effect of Changes in Household Composition .................................................................. 17 Overpaid Claims ............................................................................................................... 18 Interstate Claims Collection .............................................................................................. 18 Report of Stolen SNAP Benefits ............................................................................................ 18 Request for Replacement of SNAP ....................................................................................... 21 Replacement of Food When an EBT Card is Lost or Stolen ............................................. 21 Replacement of Food Destroyed in a Household Misfortune ........................................... 22 SNAP Benefits Returned to HHS ........................................................................................... 24