Page 43

Title 7: SNAP Page 40 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Recertification Revised September 5, 2025 Interviews Interviews Legal reference: 7 CFR 273.14(b)(3) Policy: Households must be interviewed at recertification when required:  Households with all adult members who are elderly or disabled and don’t have earned income are not required to have an interview at recertification unless the household requests one or the worker decides an interview is necessary  All other households are required to have an interview at least once every 12 months Non-interview/Desk RREDs: If the household is due for a non-interview (desk) RRED, an interview should only be conducted if:  There’s a complicated situation and further explanation is necessary or,  You call to clarify multiple pieces of information and decide to review the entire RRED so that an interview will not be required again in six months. • If you choose to conduct a complete interview when you call to clarify information, be sure to cover all aspects of the household’s circumstances and follow processes for conducting the interview. • Document the reason an interview was conducted, and code the next recertification as a non-interview RRED. If an interview is scheduled for a non-interview RRED, clearly document the reason for scheduling it. If you don’t document this, you cannot deny a household for failure to attend an interview. Procedure: You may schedule an interview:  Before the household files its RRED if you schedule it for a date that is after the RRED is due, or  After the household files its RRED. If the RRED is filed timely, you must schedule an interview for a date that allows 10 days before the end of the certification period for the household to turn in missing verification. If the RRED is filed untimely, schedule the interview for the earliest possible date. Comment: Interviews may only be scheduled at the time of application and recertification. Scheduling an interview during the certification period is not allowed.