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Title 7: SNAP Page 14 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Action on Changes Reported During the Certification… Revised September 27, 2024 Verifying Changes Procedure: When further verification is required during the certification period, send a letter to the household at the last address the household provided. In the letter:  Clearly tell the household what verification is required.  If the request is based on information received via a prisoner or death match, choose that option on the RFI.  Explain the various methods by which they may provide the information.  Give the household 10 days to respond. Make the due date: • The 10th day after you mail or give the letter, or • The next workday for which you have mail service if the 10th day is a weekend or holiday.  Tell the household what will happen to its case if it fails to answer, as directed by the appropriate policy. Some policies tell you to cancel, and some do not. If failure to provide verification results in cancelation, and the household fails to provide all requested information, cancel the case. Exception: If the household fails to provide verification of a deductible expense, remove the deduction but do not cancel the case. Comment: If the reported information does not give a clear indication that it was a change the household was required to report, do not request verification. Hold the information until the next recertification unless the client voluntarily provides more information prior to that time.

Clarice sends a note saying she started a job at the Whistle Stop Café, but provides no further information. Since there is no indication that she exceeded the income limit, verification is not requested. Hold this change and follow up on it at recertification. It is her responsibility to contact you if she exceeds the reporting threshold before that time. Third-Party Fails to Provide Verification Legal reference: 7 CFR 273.2(d)(1) Policy: If the household requests help in obtaining verification, do not cancel a household if a third-party fails to provide it. A third-party is anyone but an eligible or ineligible household member. For an explanation of who is an ineligible household member, see 7-I, Ineligible Household Members.