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Title 7: SNAP Page 9 Iowa Department of Health and Human Services Employees’ Manual Chapter F: Budgeting Anticipating Income Revised September 27, 2024 Past 30 Days’ Income Desk RRED How was the RRED question “Will the amount of money from jobs stay about the same as shown on the proof you are sending?” answered:  If ‘yes’: use the verification provided if it is reasonable and not questionable  If ‘no’ but the written explanation is reasonable, project income based on the explanation.  If ‘no’ without a reasonable explanation you must contact the household to discuss the verification they provided or send an RFI for additional verification. If the written explanation on the RRED is unclear, contact the household to discuss the verification they provided or send an RFI for additional verification. A conversation with the household is best practice so you can ask follow-up questions based on their responses. Reviewing Returned Verification When requested verification is returned, but the verification does not support what the household said previously, contact them to clarify the situation, preferably by phone. Send a second RFI only as a last resort. Reviewing Unsolicited Pay Verification If unsolicited income verification is received without any explanation or direct report of change, unless the information is questionable, or the impact is unclear, use the income as indicative. If the verification is less than a 30-day period, the impact is not clear. E.g., A household submits one pay stub for a job with biweekly pay. This is less than 30 days of information, so the impact is not clear. Do not take action in this situation. Unreasonable or Questionable Explanations Each worker will make decisions about reasonability and questionability. All reasonability and questionability determinations must be equitable and based on sound judgment and logical thinking. Documentation Clearly document the income determination and the reasons for making that determination, as required. Explain the circumstances and why the household’s explanation is reasonable, unreasonable, or questionable.