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Title 7: SNAP Table of Contents Chapter B: Application Processing Revised January 30, 2026 Page 1 Page Iowa Department of Health and Human Services Employees’ Manual Overview .................................................................................................................................... 1 Filing a SNAP Application ........................................................................................................ 1 Handling a Request for an Application ............................................................................... 2 Date of Application ............................................................................................................. 2 Notifying and Screening for Emergency Service ................................................................ 3 Withdrawal of Application ................................................................................................... 4 Authorized Representative ...................................................................................................... 5 Interviews .................................................................................................................................. 6 Standard Voicemail Messages ........................................................................................... 7 Conducting an Interview ..................................................................................................... 8 Failure to Attend the Interview ............................................................................................ 9 Voter Registration Procedures ........................................................................................... 9 Household Reporting Requirements .................................................................................... 10 Reporting Requirements for Categorically Eligible Households ....................................... 11 Verification .............................................................................................................................. 11 Documentary Evidence .................................................................................................... 13 Collateral Contacts ........................................................................................................... 13 Home Visits ...................................................................................................................... 13 State Income and Eligibility Verification System (IEVS) ................................................... 13 IEVS Information Considered Verified ...................................................................... 14 IEVS Information Not Considered Verified ............................................................... 14 Mandatory Verification at Application ............................................................................... 15 Verifying Identity ....................................................................................................... 15 Verifying Disability .................................................................................................... 16 Questionable Information ......................................................................................... 16 Processing Standards ............................................................................................................ 17 Approving an Initial Application ........................................................................................ 17 Handling Future Changes Reported at Application ................................................... 18 Establishing the Certification Period ......................................................................... 18 Effective Date of Benefits ......................................................................................... 19 Denying an Initial Application ........................................................................................... 20 Delays in Processing ........................................................................................................ 21 Notice of Pending Status .......................................................................................... 21 Delays Caused by the Household ............................................................................ 22 Delays Caused by the County Office ........................................................................ 23 Delays Beyond 60 Days ........................................................................................... 23