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Title 7: SNAP Page 12 Iowa Department of Health and Human Services Employees’ Manual Chapter B: Application Processing Verification Revised January 30, 2026
Document everything that supports the decision about the household’s eligibility and benefit level. Your documentation needs to contain enough detail so that anyone reading it can understand what was decided and why. Documentation helps to support a decision and may point out inconsistencies in information given by the household. Accept any reasonable documentary evidence from the household. Information from another source may disagree with statements made by the household. Give the household 10 days to resolve any discrepancy before determining eligibility or the benefit level. When you request additional information from the household, document the date of the request, what information was requested, and the due date given to the household. You cannot cancel or deny a household for failure to provide information if the request is not documented in the case record, or if the household was not given 10 full days to provide verification. Help the household get verification if the household asks for help. Do not deny or cancel the household when a person outside the household fails to provide information. For this policy, the following people are considered to be inside the household: An ineligible alien An ineligible student A SSI recipient in a cash-out state A person disqualified for intentional program violation A person disqualified for refusing to comply with a work requirement A person disqualified for failing to provide a social security number A person disqualified for failing to respond to a NAC match at application, RRED, or when adding a household member A person who is a probation or parole violator, or a fleeing felon A person who is ineligible for failing to meet the work requirements for people aged 18 to 50 The following sections explain: Documentary evidence Collateral contacts Home visits IEVS Mandatory verification at application