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Title 7: SNAP Page 6 Iowa Department of Health and Human Services Employees’ Manual Chapter A: Administration Overview Revised June 20, 2025 Definitions “IVR” means interactive voice response. An IVR is a dial-in inquiry system. Use of the system requires a touch-tone or digital phone. Iowa’s EBT customer service is an IVR system. A customer service representative can be accessed through it. “Liquid resources” means resources that can readily be converted into cash. Examples of liquid resources are: cash on hand, money in checking or savings accounts, credit union accounts, savings certificates, current market value of stocks and bonds, and nonrecurring lump sum payments. “Manual voucher” is a paper form that is used to complete a SNAP transaction when a retailer’s equipment is not working. Retailers that do not have equipment to accept an EBT card use only manual vouchers. Only FNS authorized retailers can use manual voucher forms. “Maximum allotment” means the maximum amount of benefits a household can be authorized to receive during a month. The allotment is based on the Thrifty Food Plan. “Meal delivery service” means a service provided by a political subdivision, a private nonprofit organization, or a private establishment with which the state or local government has contracted for the preparation and delivery of meals at concessional prices to:  Elderly people and their spouses; and  Persons who are physically or mentally handicapped or otherwise disabled such that the person is unable to prepare all meals adequately, and those persons’ spouses. “Meal service” is a firm authorized by FNS to accept SNAP as payment for prepared meals. “Means-tested program” means a program that uses income and resource guidelines to determine eligibility. SSI and FIP are examples of means-tested programs. Social Security benefits and Unemployment Compensation are not means-tested programs. “Medicaid” means medical assistance administered by the state. “Migrant” means a person who moves on a regular basis to find work in harvesting crops or other agricultural activities.