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Title 7: SNAP Table of Contents Chapter A: Administration Revised June 20, 2025 Page 1 Page Iowa Department of Health and Human Services Employees’ Manual Overview ........................................................................................................................ 1 Purpose and Organization of the Program .............................................................. 1 Definitions ............................................................................................................... 2 Disabled Member .......................................................................................... 10 Responsibilities of the Department ........................................................................... 11 Adjustments Due to Changes in FIP or Federal Benefits ...................................... 11 Adjustments Due to Changes in Program Standards ............................................ 13 Bilingual Requirements ......................................................................................... 13 Complaint System ................................................................................................. 14 Nondiscrimination Compliance .............................................................................. 15 Data Collection .............................................................................................. 15 Filing a Discrimination Complaint .................................................................. 16 Discrimination Complaint Requirements ....................................................... 16 Confidentiality........................................................................................................ 17 Social Security Numbers ............................................................................... 19 Effect of Receipt of SNAP on Other Benefits ........................................................ 19 Personnel .............................................................................................................. 19 Hours of Operation ........................................................................................ 20 Volunteers ..................................................................................................... 20 Records and Reports ............................................................................................ 20 Public Information ......................................................................................... 21 Program Informational Activities .................................................................... 21 Work Opportunity Tax Credit ................................................................................. 22 Electronic Benefit Transfer ........................................................................................ 22 EBT Card Interoperability ...................................................................................... 23 Authorizing SNAP ................................................................................................. 23 Providing Access to the SNAP Account ................................................................ 24 Mailing EBT Cards ........................................................................................ 24 SNAP Availability Dates ................................................................................ 25 Establishing Cardholders ...................................................................................... 25 The Primary Cardholder ................................................................................ 26 Secondary Cardholders ................................................................................ 27 Authorized Representative ............................................................................ 27 Establishing a Secondary Cardholder or Authorized Representative ............ 30 Replacing Secondary Cardholders or Authorized Representatives ............... 31 Replacement EBT Cards ...................................................................................... 32 Returned EBT Cards ............................................................................................. 33 EBT Cards Returned to the Local Office ....................................................... 33 Law Enforcement Returns a Card or Inquires About a Cardholder ............... 33