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Title 5: Centrally Administered Programs Page 80 Iowa Department of Human Services Employees’ Manual Chapter E: Healthy and Well Kids in Iowa (hawk-i) Case Maintenance July 3, 2009 Failure to Report Changes Failure to Report Changes Legal reference: 441 IAC 86.19(514I) Any benefits paid during a period in which the child was ineligible due to unreported or untimely reported changes are subject to recoupment. See Recovery for more information. Annual Reviews Legal reference: 441 IAC 86.4(2), 86.9, 86.13(11) Eligibility for the hawk-i program is reviewed every 12 months. “Month one” is the first month in which coverage is provided. An application form is sent to the family on which the answers are preprinted, except for income. The preprinted information is the information provided by the family at the beginning of the current enrollment period and any reported changes. The preprinted application form is sent to the family 60 days before the end of the current enrollment period. A postcard is sent to the family one week before the preprinted application to alert the family that the form is coming. If a completed and signed renewal is not received, send a reminder letter 45 days before the end of the current enrollment. Additionally, make two attempts to contact the family by phone if the completed and signed renewal is not received 30 days before the end of the current enrollment. The family is required to provide verification of income in order to project income for the next enrollment period. The family reviews the completed information for accuracy, fills in the income section of the form, and signs and dates the form attesting to its accuracy as part of the review process. The family may complete the paper renewal form or may complete their renewal online at www.hawk-i.org. Failure to Provide Information Do not enroll a child for a new enrollment period if the family fails to provide information and verification of income or otherwise fails to cooperate in the annual renewal process.