15 Training

15.1 Describe the training you provide for each of the following groups: a. Grant recipient Staff: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: Employees are provided with policy manual Other, describe: As there is no grantee staff aside from the H-HEAP Coordinator and a part-time clerk, all training is completed by the H-HEAP Coordinator. H-HEAP Coordinator attends webinars and conferences provided by OCS. Also attends NEADA and NEUAC conferences and meetings when able. Has access to tools such as LIHEAP Virtual Library and NEADA listserve to ask questions from peers. b. Local Agencies: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: On-site training How often? Annually Biannually As needed Other, describe: Employees are provided with policy manual Other, describe: All employees are trained by the State LIHEAP Coordinator (Grantee). Each staff member is provided a handbook, containing policies, forms, samples, and a copy of the training slide show. The training is formal but can be held on-site or virtually. Training can be requested on- demand if the need arises. c. Vendors Formal training conference How often? Annually Biannually As needed Other, describe: Policies communicated through vendor agreements Policies are outlined in a vendor manual Other, describe: The vendors are provided a MOA or a vendor agreement, outlining their role. They are all invited to attend, and they do attend the workertraining. They are provided with a training presentation and handbook designed for their needs. Clarifications and guidelines are also provided to all vendors to maintain standard agreements. Quarterly meetings are held with Hawaiian Electric Company which provides electric service for three counties. 15.2 Does your training program address fraud reporting and prevention? Yes No If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.