9.2 Consumer Education Website

Lead Agencies must provide information to parents, the general public, and child care providers through a State or Territory website, which is consumer-friendly and easily accessible for families who speak languages other than English and persons with disabilities. The website must: • Include information to assist families in understanding the Lead Agency’s policies and procedures, including licensing child care providers; • Include monitoring and inspection reports for each provider and, if available, the quality of each provider; • Provide the aggregate number of deaths, serious injuries, and the number of cases of substantiated child abuse that have occurred in child care settings; • Include contact information for local CCR&R organizations to help families access additional information on finding child care; and • Include information on how parents can contact the Lead Agency and other organizations to better understand the information on the website. 9.2.1 Consumer-friendly website Does the Lead Agency ensure that its consumer education website is consumer-friendly and easily accessible? i. Provide the URL for the Lead Agency’s consumer education website homepage: The Department of Human Services (DHS) is not compliant by 10/01/24 regarding the consumer education website. Preliminary Notice of Possible Non-Compliance Rev date: 01/2023. DHS will need additional time to fully implement the requirement. The Department of Human Services is currently working with a contractor to make inspection and complaint reports available on the consumer education website which is currently not in production. The consumer education website will be implemented into production in two (2) phases; phase one (1) will include the provider’s information, and phase two (2) will include monitoring inspection reports and substantiated complaint reports. The anticipated date for the implementation of phase 1 is September 2024 and phase 2 in December 2024, respectively. ii. Does the Lead Agency certify that the consumer education website ensures broad access to services for families who speak languages other than English? [ ] Yes. [x] No. If no, describe: The Department of Human Services is currently working towards the implementation of the consumer education website. Once the consumer education website is in production, Hawaii will monitor the website to ensure broad access to services for families who speak languages other than English. iii. Does the Lead Agency certify that the consumer education website ensures broad access to services for persons with disabilities? [ ] Yes. [x] No. If no, describe: The Department of Human Services is currently working towards the implementation of the consumer education website. Once the consumer education website is in production, Hawaii will monitor the website to ensure broad access to services for persons with disabilities. 9.2.2 Additional consumer education website links Provide the direct URL/website link for the following: i. Provide the direct URL/website link to how the Lead Agency licenses child care providers: Hawaii is currently working towards the implementation of the consumer education website. Information on the licensing process is listed on the Department’s website: https://humanservices.hawaii.gov/bessd/child-care- program/child-care-licensing/ ii. Provide the direct URL/website link to the processes for conducting monitoring and inspections of child care providers:: The Department of Human Services is currently working towards the implementation of the consumer education website. Information on conducting monitoring and inspections of child care providers is listed on the Department’s website: https://humanservices.hawaii.gov/bessd/child-care-program/child-care-licensing/ iii. Provide the direct URL/website link to the policies and procedures related to criminal background checks for staff members of child care providers: The Department of Human Services is currently working towards the implementation of the consumer education website. Information on the policies and procedures related to criminal background checks for staff members of child care provider is listed on the Department’s website: https://humanservices.hawaii.gov/bessd/child-care-program/child-care-licensing/ iv. Provide the direct URL/website link to the offenses that prevent individuals from being employed by a child care provider: The Department of Human Services is currently working towards the implementation of the consumer education. Information on the offenses that prevent individuals from being employed by a child care provider is listed in the Hawaii Administrative Rules: https://humanservices.hawaii.gov/wp-content/uploads/2021/09/CHAPTER-17- 801-Background-Checks.pdf 9.2.3 Searchable list of providers a. The consumer education website must include a list of all licensed providers searchable by ZIP code. i. Does the Lead Agency certify that the consumer education website includes a list of all licensed providers searchable by ZIP code? [ ] Yes. [x] No. If no, describe: While the Department of Human Services works on putting phase 1 of the consumer education website into production, the Department of Human Services contractor, People Attentive To Children (PATCH) is the department’s resource and referral agency. PATCH maintains a list of licensed and registered child care providers, which is searchable by zip code. ii. Provide the direct URL/website link to the list of child care providers searchable by ZIP code: https://www.patchhawaii.org/types-of-child-care/ iii. In addition to the licensed child care providers that must be included in the searchable list, are there additional providers included in the Lead Agency’s searchable list of child care providers? Check all that apply: [ ] License-exempt center-based CCDF providers. [ ] License-exempt family child care CCDF providers. [ ] License-exempt non-CCDF providers. [ ] Relative CCDF child care providers. [ ] Other (e.g., summer camps, public pre-Kindergarten). Describe: b. Identify what additional (optional) information, if any, is available in the searchable results by ZIP code. Check the box when information is provided. Provider Information Available in Searchable Results -- All licensed providers License- exempt CCDF center- based provide rs License- exempt CCDF family child care home provide rs License- exempt non- CCDF provider s Relative CCDF providers Contact information [x] [ ] [ ] [ ] [ ] Enrollment capacity [x] [ ] [ ] [ ] [ ] Hours, days, and months of operation [x] [ ] [ ] [ ] [ ] Provider education and training [ ] [ ] [ ] [ ] [ ] Languages spoken by the caregiver [x] [ ] [ ] [ ] [ ] Quality information [ ] [ ] [ ] [ ] [ ] Monitoring reports [ ] [ ] [ ] [ ] [ ] Willingness to accept CCDF certificates [x] [ ] [ ] [ ] [ ] Ages of children served [x] [ ] [ ] [ ] [ ] Specialization or training for certain populations [ ] [ ] [ ] [ ] [ ] Care provided during nontraditional hours [x] [ ] [ ] [ ] [ ] c. Identify any other information searchable on the consumer education website for the child care provider type listed below and then, if checked, describe the searchable information included on the website. i. [x] All licensed providers. Describe: Identification of special needs for care. Search by curriculum (Montessori, faith-based), environment, affiliation (Director’s association, National Catholic Association, HAEYC, etc.), financial assistance. ii. [ ] License-exempt CCDF center-based providers. Describe: iii. [ ] License-exempt CCDF family child care providers. Describe: iv. [ ] License-exempt, non-CCDF providers. Describe: v. [ ] Relative CCDF providers. Describe: vi. [ ] Other. Describe: 9.2.4 Provider-specific quality information Lead Agencies must identify specific quality information on each child care provider for whom they have this information. Provider-specific quality information must only be posted on the consumer education website if it is available for the individual child care provider. a. What specific quality information does the Lead Agency provide on the website? i. [ ] Quality improvement system. ii. [x] National accreditation. iii. [ ] Enhanced licensing system. iv. [ ] Meeting Head Start/Early Head Start Program Performance Standards. v. [ ] Meeting pre-Kindergarten quality requirements. vi. [ ] School-age standards. vii. [ ] Quality framework or quality improvement system. viii. [x] Other. Describe: Identification of special needs for care. Search by curriculum (Montessori, faith-based), environment, affiliation (Director’s association, National Catholic Association, HAEYC, etc.), financial assistance. b. For what types of child care providers is quality information available? i. [x] Licensed CCDF providers. Describe the quality information: Identification of special needs for care. Search by curriculum (Montessori, faith-based), environment, affiliation (Director’s association, National Catholic Association, HAEYC, etc.), and financial assistance. ii. [ ] Licensed non-CCDF providers. Describe the quality information: iii. [ ] License-exempt center-based CCDF providers. Describe the quality information: iv. [ ] License-exempt FCC CCDF providers. Describe the quality information: v. [ ] License-exempt non-CCDF providers. Describe the quality information: vi. [ ] Relative child care providers. Describe the quality information: vii. [ ] Other. Describe: 9.2.5 Aggregate data on serious injuries, deaths, and substantiated abuse Lead Agencies must post aggregate data on serious injuries, deaths, and substantiated cases of child abuse that have occurred in child care settings each year on the consumer education website. This aggregate data must include information about any child in the care of a provider eligible to receive CCDF, not just children receiving subsidies. This aggregate information on serious injuries and deaths must be separated by category of care (e.g., centers, family child care homes, and in-home care) and licensing status (i.e., licensed or license-exempt) for all eligible CCDF child care providers in the State/Territory. The information on instances of substantiated child abuse does not have to be organized by category of care or licensing status. Information must also include the total number of children in care by provider type and licensing status, so that families can better understand the data presented on serious injuries, deaths, and substantiated cases of abuse. a. Certify by checking below that the required elements are included in the Aggregate Data Report on serious incident data that have occurred in child care settings each year. i. [ ] The total number of serious injuries of children in care by provider category and licensing status. ii. [x] The total number of deaths of children in care by provider category and licensing status. iii. [ ] The total number of substantiated instances of child abuse in child care settings. iv. [ ] The total number of children in care by provider category and licensing status. v. If any of the above elements are not included, describe: The Department of Human Services (DHS) is not compliant by 10/01/24 in their State Plan for 98.33(a)(5): Annual Aggregate Data (all CCDF-eligible provider types). Preliminary Notice of Possible Non-Compliance Rev date: 01/2023. DHS will need additional time to fully implement the requirement. Update on Plan Non-Compliance: The Lead Agency has a website with aggregate data, but the information had not been completely updated at the time of the visit. The data on deaths in care through 2022 was posted but data had not been updated for the other two (2) sections because the State does not have a definition for serious injuries and child abuse, which makes it difficult to collect data. Child Welfare conducts child abuse investigations and does provide information to the Lead Agency. The Lead Agency requested technical assistance (TA) on how to post aggregate data for license-exempt providers, as well as separating out data for two (2) provider types (Group Child Care Centers and Group Child Care Homes) that are currently listed together since they follow the same regulatory chapter. b. Certify by providing: i. The designated entity to which child care providers must submit reports of any serious injuries or deaths of children occurring in child care and describe how the Lead Agency obtains the aggregate data from the entity: The Department of Human Services statewide Child Care Licensing units receive the report from the child care provider. Aggregate data is then provided from the complaint reports received from the statewide child care licensing units. ii. The definition of “substantiated child abuse” used by the Lead Agency for this requirement: The Department of Human Services does not have a definition for substantiated child abuse. iii. The definition of “serious injury” used by the Lead Agency for this requirement: The Department of Human Service does not have a definition for serious injury. c. Provide the direct URL/website link to the page where the aggregate number of serious injuries, deaths, and substantiated child abuse, and the total number of children in care by provider category and licensing status are posted: https://humanservices.hawaii.gov/bessd/child-care-program/child-care- licensing/aggregate-data-for-hawaii-child-fatalities-serious-injury-and-substantiated- abuse-in-regulated-child-care/ 9.2.6 Contact information on referrals to local child care resource and referral organizations The Lead Agency consumer education website must include contact information on referrals to local CCR&R organizations. a. Does the consumer education website include contact information on referrals to local CCR&R organizations? [x] Yes. [ ] No. [ ] Not applicable. The Lead Agency does not have local CCR&R organizations. b. Provide the direct URL/website link to this information: https://www.patchhawaii.org/types-of-child-care/ 9.2.7 Lead Agency contact information for parents The Lead Agency consumer and provider education website must include information on how parents can contact the Lead Agency or its designee and other programs that can help the parent understand information included on the website. a. Does the website provide directions on how parents can contact the Lead Agency or its designee and other programs to help them understand information included on the website? [x] Yes. [ ] No. b. Provide the direct URL/website link to this information: https://www.patchhawaii.org/types-of-child-care/ 9.2.8 Posting sliding fee scale, co-payment amount, and policies for waiving co-payments The consumer education website must include the sliding fee scale for parent co-payments, including the co-payment amount a family may expect to pay and policies for waiving co- payments. a. Does the Lead Agency certify that their consumer education website includes the sliding fee scale for parent co-payments, including the co-payment amount a family may expect to pay and policies for waiving co-payments? [ ] Yes. [x] No. b. Provide the direct URL/website link to the sliding fee scale. https://humanservices.hawaii.gov/bessd/files/2021/09/Child-Care-Gross-Income- Eligibility-Limits-and-Sliding-Fee-Scale.pdf