Page 31

Describe how E&T case managers coordinate with other staff and services. Coordination can involve tracking E&T participation, sharing information that may be relevant to participation in E&T (e.g. information related to good cause or a work exemption), and referral to additional services. QUESTION RESPONSE FIELD How do E&T case managers coordinate with: SNAP eligibility staff The eligibility staff communicates with the SNAP E&T staff through Gateway, shared TEAMS channel, and email. They work closely together to support the customer. If the customer contacts the eligibility worker, the eligibility worker shares the information with the Employment Services Specialist. They communicate via Gateway with work exemption coding, good cause, and other participation-related information. How do E&T case managers coordinate with: State E&T staff The SNAP E&T staff communicates with each other via Microsoft TEAMS channel, email, SharePoint, Gateway, and the STEP Portal. How do E&T case managers coordinate with: Other E&T providers E&T case managers coordinate with E&T providers regarding participation, hours, component enrollment, IEP, assessment, and support services by utilizing the STEP Portal, email, meetings, and SharePoint sites. How do E&T case managers coordinate with: Community resources SNAP E&T staff refer participants to community resources as needed. How does the State agency ensure E&T participants receive targeted case management services through an efficient administrative process, per 7 CFR 273.7(c)(6)(ii)? Case management is integrated into each activity, and activities are scheduled to accommodate the participant’s availability. An efficient administrative process is achieved through direct customer service activities. These activities include orientation, assessment, and development of an individual employment plan with input from the participant at each step. The direct customer service approach enables the case manager to focus on targeted case management activities and provide ongoing monitoring and documentation of outcomes, ensuring an efficient administrative process. How do your offered case management services support the participant in the E&T program and provide activities and resources that help the participant achieve program goals? The case management services support the participant by providing one-on-one support, addressing barriers, offering resources, and monitoring progress to help the participant stay on track to achieve their goals. How does the SNAP State agency ensure the case management services offered do not act as an impediment to successful participation in E&T? The participant is offered a flexible schedule, along with numerous means of communication, including face- to-face meetings, telephone calls, text messages, and emails. 1/28/26, 11:19 AM State Plan GA FY26 - Original Submission https://dam-fns.usda.gov/sites/default/files/microsite/snapet-gafy26stateplan//index.html 31/108