Notification

Provide the applicant adequate written notification of the eligibility determination. Adequate notification includes the reason(s) for any action taken.

A duplicate notice may be provided to the AREP upon request by the applicant. The applicant, however, must receive all notices regarding his or her case(s).

Notification must explain the following:

the basis for the approval/denial/termination

the period of eligibility

the reason for the action

the AU’s right to request a fair hearing (Refer to Appendix B - Hearings for details)

the telephone number of the DFCS Call Center

the telephone number of legal services.

Generic denial reasons may be used as a secondary or tertiary denial/termination reason, but never as the sole reason for denial/termination.