Standard of Promptness (SOP)

Eligibility should be processed as soon as all verification is received, this should take no longer than the following time frames:

45 calendar days beginning with the application date for aged or blind applicants.

90 calendar days beginning with the application date for disabled applicants whose disability that has not already been established by Disability Adjudication Section (DAS) for the Social Security Administration (SSA) or the State Medical Eligibility Unit (SMEU)

10 working days beginning with the application date for all Q-Track applicants.

The standard of promptness is 90 calendar days when a disability decision is required before the eligibility determination can be completed. However, if a separate disability decision is not required, the 45-calendar day standard of promptness applies.

If the 45 or 90-day SOP date falls on a weekend or holiday, complete the application by the last workday prior to the weekend or holiday.