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SECTION 100 PROGRAM OVERVIEW

LIHEAP MANUAL JANUARY 2022 7

101.7 PUBLIC INFORMATION AND EDUCATION (Cont’d)

Assurance 16 was added to the Low Income Home Energy Assistance Program statute in 1994. Section 2605(b)(16) of the statute allows grantees to spend a limited amount of funds for Assurance 16 activities. Grantees have the option to: "use up to 5 percent of such funds, at its option, to provide services that encourage and enable households to reduce their home energy needs and thereby the need for energy assistance, including needs assessments, counseling, and assistance with energy vendors, and report to the Secretary concerning the impact of such activities on the number of households served, the level of direct benefits provided to those households, and the number of households that remain unserved." 101.8 OUTREACH

OHS and Community Action Agencies (CAA) conduct outreach effort to ensure that potentially eligible households are made aware of the program. Special efforts are made to inform and reach households with homebound individuals, elderly, and persons with limited English proficiency. 101.9 FORMS

All pertinent forms will be distributed to agencies via electronic mail as an addendum. FEDERAL RESOURCES The following website is a tool to assist eligible entities in administering the LIHEAP Program: Administration for Children and Families Office of Community Services http://www.acf.hl1s.qov/programs/ocs/programs/liheap

101.10 PERFORMANCE MEASURES

Beginning FFY 2016 states are required to report on three outcome measures. The Office of Management and Budget (0MB) cleared Health and Human Services to collect data from LIHEAP grantees (states) to support the following performance indicators: • The average reduction in energy burden for households receiving LIHEAP fuel assistance. o This data will be collected from the energy vendors • The percent of unduplicated households where LIHEAP prevented a potential home energy crisis. o This data will be captured on the LIHEAP application • The percent of unduplicated households where LIHEAP benefits restored home energy.

o This data will be captured on the LIHEAP application