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SECTION 1100 APPLICATION PROCESSING

LIHEAP MANUAL JANUARY 2022 56

1100.10 PENDING/DENIED APPLICATIONS

• Crisis applications should never be pended awaiting eligibility verification. • All other applications may be pended for up to 1O calendar days if all necessary documentation is not presented at the time of the application. • If the application is Pending (Awaiting Verification/Documentation), the application must be held 10 calendar days for receipt of Verification/Documentation. If Verification/Documentation is not received, the application may be denied on the 11th day. • Denied applications are highly recommended to be entered into the EAP system as they occur. At a minimum, denied applications must be entered in EAP monthly. • Upon receipt of the verification, the application is subject to the 30 day Standard of Promptness for vendor/client payment of the benefit. 1100.11 APPLICANT AUTHORIZATION

The applicant must be a member of the household. The applicant may designate an Authorized Representative who is not a household member when the following conditions exist: • There is no one 18 years of age or older that is able to come into an office and make application. • DFCS has custody of an Adult Protective Services client, the caseworker may apply and sign the application for the household. The Authorized Representative Must: • Present all household documentation necessary to determine eligibility. • Sign their name on the application and worksheet. • Present a signed permission letter from the household’s applicant authorizing the representative to make the application for the household. 1100.12 CATEGORICALLY ELIGIBLE

A household will be considered categorically eligible if the only income/resources available to the household are: • SSI and/or, TANF, and/or SNAP 1100.13 NON-ENGLISH-SPEAKING HOUSEHOLDS

The CAA must ensure that all lawfully admitted aliens with limited English proficiency have access to the program by providing one or more of the following: • Outreach information in languages specific to those persons • Access to bilingual staff • Contracted interpreter services • Utilization of community volunteers/ethnic organizations