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SECTION 700 TRAINING

LIHEAP MANUAL JANUARY 2022 31

701 BACKGROUND

Training on Energy Assistance is a shared responsibility of both State and CM staff. This section outlines the types, responsibilities, and expectations of Energy Assistance training.

701.1 REQUIREMENT

State level, local level and on-going training sessions will be held during the Energy Assistance program year. This training will consist of policy and system training.

701.2 BASIC CONSIDERATION

OHS staff will provide Energy Assistance Policy and System training before the beginning of each program year to the CAA Energy Assistance Coordinators and other applicable CM staff. The training approach will be "Train the Trainer'' sessions. Once trained by the State office, CAA staff must then train local office staff.

701.3 LOCAL TRAINING

Local level training is the responsibility of the CM, and must be provided by Energy Assistance Coordinators to all application intake staff, data entry operators, and other staff responsible for Energy Assistance Program functions.

Local level training must include, at a minimum, the following program topics:

• Policies and procedures of Georgia Energy Assistance Programs • Customer Outreach • Completion of the LIHEAP Application • Completion of the LIHEAP Worksheet • Benefit Fund Allocation • Benefit Processing • Access to the LIHEAP Computer System • Error Correction • Problem Resolution • Fair Hearing Procedure