Page 10

SECTION 200 PROGRAM ADMINISTRATION

LIHEAP MANUAL JANUARY 2022 10

201.5 CAA RESPONSIBILITIES (Cont’d)

• Ensure the provision of adequate technological equipment, supplies and materials for efficient program operations. • Reconcile misunderstandings or disagreements between home energy suppliers and LIHEAP clients. • Operate LIHEAP in accordance with the approved policy and procedure manual. • Coordinating LIHEAP activities with county DFCS to ensure the program operates in the most efficient and effective manner. • Assure that agency staff who are designated to accept, approve, electronically enter data and process payments and refunds, and perform other duties associated with the LIHEAP are adequately trained. • Assure that agency staff always provides excellent customer service. • Conduct a local outreach campaign to assure that services are provided to the elderly, homebound, and families with young children. • Report to the State and attempt collection on all overpayments. • If applicable, serve waiting list in the proper order when additional funds are allocated. • Provide data and reports. • Maintain and retain required records. • Cooperate with State level monitoring of local operations to identify program accomplishments/errors and take immediate corrective action when necessary. • Remit unused portion of client benefits, administrative and program support funds. • Remit ALL interest earned over $500.00 to the State. • Submit a check to the Department within ten (10) days of receipt of the letter from the Department referred to as the "Energy Assistance Program Reduction of Client Benefits/Administrative Fee Allocation" incorporated by reference and attached hereto as Annex D.