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b. [x] Run system reports that flag errors (include types). i. [x] Intentional program violations. Describe the activities, the results of these activities, and how they inform better practice: The Audits and Compliance Division runs reports showing the billing history for a specific provider and child over time. The Audits and Compliance Team compares the billing reports to actual attendance documentation from the provider to ensure accuracy and to identify intentional program violations. The process results in the identification of potential intentional program violations, however, additional procedures are necessary to confirm that violations are intentional. These processes are also used to improve our practices. For instance, the Audits and Compliance Division has learned that providers that mark attendance for all children every day are at higher risk for committing an intentional program violation. ii. [x] Unintentional program violations. Describe the activities, the results of these activities, and how they inform better practice: The Audits and Compliance Division runs reports showing the billing history for a specific provider and child over time. The Audits and Compliance Team compares the billing reports to actual attendance documentation from the provider to ensure accuracy and to identify unintentional program violations. These practices have led to the issuance of an overpayment claim whenever a provider bills on a scholarship that isn’t supported by attendance documentation. Over time, the Audits and Compliance Division has learned that many of the unintentional program violations are due to lax procedures at the childcare center level, which includes failure to ensure that all children are signed in/out pursuant to Child Care and Parent Services (CAPS) policy. iii. [x] Agency errors. Describe the activities, the results of these activities, and how they inform better practice: The Audits and Compliance Division runs reports showing the billing history for a specific provider and child over time. The Audits and Compliance Team can compare the billing reports to actual attendance documentation from the provider to ensure accuracy. Depending on the findings identified, a determination can be made regarding if it is a result of an agency error. The process has resulted in the identification of improper billing resulting from agency error. Over time, the Audits and Compliance Division has learned that agency errors most commonly have included issuing a scholarship for a child who isn’t eligible, issuing the wrong type of scholarship to a child, or approving a childcare center as a Child Care and Parent Services (CAPS) provider that should not be eligible. c. [x] Review enrollment documents and attendance or billing records. i. [x] Intentional program violations. Describe the activities, the results of these activities, and how they inform better practice: The Audits and Compliance team reviews attendance documents and billing records by requesting attendance documents via a letter emailed to providers or requested while onsite. Once the records are received, staff compare the attendance documents to the billing records. Any discrepancies are identified, and a determination of the improper payment is made. The results of these activities include establishing an overpayment when warranted, and collection efforts are made pursuant to policy.