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policies and procedures to change practices and address training needs. Additionally, the QA&T unit reviews error rate results to support staff with ongoing focused training in areas with the highest error rate in determining eligibility. CAPS program supervisors also use error rate results to follow up with their staff on areas that need improvement. b. Describe how the Lead Agency ensures all providers for children receiving CCDF funds are informed and trained regarding CCDF program requirements and program integrity: i. Describe the training for providers around CCDF program requirements and program integrity: The Child Care and Parent Services (CAPS) New Provider Orientation training includes a review and discussion of CAPS Program Integrity Policy, CAPS/00-16, Provider Rights and Responsibilities, CAPS/00-12, and an overview of the CAPS program, which includes participation requirements, navigation of the GACAPS system, how to read a CAPS scholarship, the importance and requirements of maintaining records, and payment policies. Polls and knowledge checks are given throughout the training to evaluate provider’s comprehension of the information. Also, the orientation is sent to providers via email for reference following training. ii. Describe how provider training is evaluated for effectiveness: Providers are trained on various program requirements, such as record maintenance and retention, arrival and departure sign-in requirements, and transportation documentation. During each review conducted by the Audits and Compliance Division, staff will request these records to assess compliance with these policies. Each instance of non-compliance is documented on an overpayment spreadsheet, which is then sent to the provider for review. iii. Describe how the Lead Agency uses program integrity data (e.g., error rate results, risk assessment data) to inform ongoing provider training needs: The CAPS Provider Relations Education and Outreach team (training team) works with the DECAL Audits and Compliance team to discuss trends in findings from investigations and uses that information to target areas where providers need additional and enhanced training. 10.1.6 Evaluate internal control activities Describe how the Lead Agency uses the following to regularly evaluate the effectiveness of Lead Agency internal control activities for all CCDF expenditures. a. Error rate review triennial report results (if applicable). Describe who this information is shared with and how the Lead Agency uses the information to evaluate the effectiveness of its internal controls: At the conclusion of the triennial error rate review, the review team shares the results with agency leadership and program personnel. Each error is categorized by the error type/cause. The program uses the information to guide improvement plans to reduce the rate of errors. For instance, during the most recent error rate review, program personnel developed staff training that directly corresponds to the types of errors identified during the error rate review.

b. Audit results. Describe who this information is shared with and how the Lead Agency uses the information to evaluate the effectiveness of its internal controls: The audit team shares audit results with program personnel and agency leadership, especially on